I'm sorry “about that”: apologies, indexicals, and (unnamed) offenses
by Piera Margutti, Véronique Traverso, Rosa Pugliese
Link
Reference:
Piera Margutti, Véronique Traverso, Rosa Pugliese, (2016), "I'm sorry “about that”: apologies, indexicals, and (unnamed) offenses", Discourse Processes, vol. 53, no. 1-2, pp. 63–82.
Bibtex Entry:
@ARTICLE{MarguttiTraversoPugliese2016,
  author = "Piera Margutti, Véronique Traverso and Rosa Pugliese", 
  doi = "10.1080/0163853X.2015.1056693", 
  keywords = "EMCA, Apologies", 
  journal = "Discourse Processes", 
  number = "1-2", 
  pages = "63–82", 
  title = "I'm sorry “about that”: apologies, indexicals, and (unnamed) offenses", 
  url = "https://www.tandfonline.com/doi/full/10.1080/0163853X.2015.1056693", 
  volume = "53", 
  year = "2016", 
}