La construction conversationnelle de l'activité commerciale
by Christian Licoppe
Link
Reference:
Christian Licoppe, (2006), "La construction conversationnelle de l'activité commerciale", Réseaux, no. 1-2, pp. 125–159.
Bibtex Entry:
@ARTICLE{Licoppe2006a,
  author = "Christian Licoppe", 
  doi = "10.3917/res.135.0125", 
  keywords = "Call centers, EMCA, Rebound, Sales, Telephone", 
  journal = "Réseaux", 
  number = "1-2", 
  pages = "125–159", 
  title = "La construction conversationnelle de l'activité commerciale", 
  url = "https://www.cairn.info/revue-reseaux1-2006-1-page-125.htm", 
  year = "2006", 
}