Who gets to speak: The role of reported speech for identity work in complaint stories
by Rachel Heinrichsmeier
Link
Reference:
Rachel Heinrichsmeier, (2021), "Who gets to speak: The role of reported speech for identity work in complaint stories", Journal of Pragmatics, vol. 174, pp. 43-54.
Bibtex Entry:
@ARTICLE{Heinrichsmeier2021,
  author = "Rachel Heinrichsmeier", 
  doi = "10.1016/j.pragma.2020.12.017", 
  keywords = "EMCA, Reported Speech, Complaints, Identity, Conversation Analysis, Narrative Positioning Analysis", 
  journal = "Journal of Pragmatics", 
  pages = "43-54", 
  title = "Who gets to speak: The role of reported speech for identity work in complaint stories", 
  url = "https://www.sciencedirect.com/science/article/abs/pii/S0378216620303192", 
  volume = "174", 
  year = "2021", 
}