Evaluating topical talk in interactional business settings: when “testing the waters” with customers may not be much of a gamble
by Chiara Ganapini
Link
Reference:
Chiara Ganapini, (2015), "Evaluating topical talk in interactional business settings: when “testing the waters” with customers may not be much of a gamble", In The Ins and Outs of Business and Professional Discourse Research: Reflections on Interacting with the Workplace (Glen Miachel Alessi, Geert Jacobs, eds.), London, Palgrave Macmillan, pp. 161–181.
Bibtex Entry:
@INCOLLECTION{Ganapini2015,
  address = "London", 
  author = "Chiara Ganapini", 
  booktitle = "The Ins and Outs of Business and Professional Discourse Research: Reflections on Interacting with the Workplace", 
  doi = "10.1057/9781137507686_9", 
  keywords = "EMCA, Business Communication, Institutional interaction, Professional competence, Topic, Sequence organization", 
  editor = "Glen Miachel Alessi and Geert Jacobs", 
  pages = "161–181", 
  publisher = "Palgrave Macmillan", 
  title = "Evaluating topical talk in interactional business settings: when “testing the waters” with customers may not be much of a gamble", 
  url = "http://link.springer.com/chapter/10.1057/9781137507686_9#page-1", 
  year = "2015", 
}