Mundane talk at work: Multiactivity in interactions between professionals and their clientele
by Elwys De Stefani, Anne-Sylvie Horlacher
Link
Reference:
Elwys De Stefani, Anne-Sylvie Horlacher, (2018), "Mundane talk at work: Multiactivity in interactions between professionals and their clientele", Discourse Studies, vol. 20, no. 2, pp. 221–245.
Bibtex Entry:
@ARTICLE{DeStefani2018a,
  author = "Elwys De Stefani and Anne-Sylvie Horlacher", 
  doi = "10.1177/1461445617734935", 
  keywords = "EMCA, Action prioritization, Driving lessons, French, Hairdressing, Italian, Multiactivity, Multimodality, Service encounters, Small talk, Workplace interaction, Institutional, Mundane", 
  journal = "Discourse Studies", 
  number = "2", 
  pages = "221–245", 
  title = "Mundane talk at work: Multiactivity in interactions between professionals and their clientele", 
  url = "https://journals.sagepub.com/doi/10.1177/1461445617734935", 
  volume = "20", 
  year = "2018", 
}