“SOS 112 what has occurred?” Managing openings in children's emergency calls
by Daniel Persson-Thunqvist, Karin Osvaldsson, Jakob Cromdal
Link
Reference:
Daniel Persson-Thunqvist, Karin Osvaldsson, Jakob Cromdal, (2012), "“SOS 112 what has occurred?” Managing openings in children's emergency calls", Discourse, Context & Media, vol. 1, no. 4, pp. 183–202.
Bibtex Entry:
@ARTICLE{Cromdal-Persson-Thunqvist-Osvaldsson2012,
  author = "Daniel Persson-Thunqvist, Karin Osvaldsson and Jakob Cromdal", 
  doi = "10.1016/j.dcm.2012.10.002", 
  keywords = "EMCA, Emergency Calls, Children, Opening sequences", 
  journal = "Discourse, Context & Media", 
  number = "4", 
  pages = "183–202", 
  title = "“SOS 112 what has occurred?” Managing openings in children's emergency calls", 
  url = "http://www.sciencedirect.com/science/article/pii/S2211695812000475", 
  volume = "1", 
  year = "2012", 
}