Calibrating for competence in calls to technical support
by Carolyn Baker, Michael Emmison, Alan Firth
Link
Reference:
Carolyn Baker, Michael Emmison, Alan Firth, (2005), "Calibrating for competence in calls to technical support", In Calling for Help: Language and Social Interaction in Telephone Helplines (Carolyn Baker, Michael Emmison, Alan Firth, eds.), Amsterdam, John Benjamins, pp. 39–62.
Bibtex Entry:
@INCOLLECTION{Baker2005,
  address = "Amsterdam", 
  author = "Carolyn Baker, Michael Emmison and Alan Firth", 
  booktitle = "Calling for Help: Language and Social Interaction in Telephone Helplines", 
  doi = "10.1075/pbns.143.05bak", 
  keywords = "EMCA", 
  editor = "Carolyn Baker, Michael Emmison and Alan Firth", 
  pages = "39–62", 
  publisher = "John Benjamins", 
  title = "Calibrating for competence in calls to technical support", 
  url = "https://benjamins.com/catalog/pbns.143.05bak", 
  year = "2005", 
}