Calling for Help: Language and Social Interaction in Telephone Helplines
by Carolyn Baker, Michael Emmison, Alan Firth
Link
Reference:
Carolyn Baker, Michael Emmison, Alan Firth, eds., (2005), "Calling for Help: Language and Social Interaction in Telephone Helplines", Amsterdam, John Benjamins.
Bibtex Entry:
@COLLECTION{Baker-Emmison-Firth2005,
  address = "Amsterdam", 
  doi = "10.1075/pbns.143", 
  keywords = "Helplines, EMCA, Telephone", 
  editor = "Carolyn Baker, Michael Emmison and Alan Firth", 
  publisher = "John Benjamins", 
  series = "Pragmatics & Beyond New Series 143", 
  title = "Calling for Help: Language and Social Interaction in Telephone Helplines", 
  url = "https://benjamins.com/catalog/pbns.143.05bak", 
  year = "2005", 
}