Keywords: Complain
2023
[72]Ray Wilkinson, Julie Bouchard, Veronica Gonzalez Temer, Antti Kamunen, Julia Katila, Carla Cristina Munhoz Xavier, Anca Sterie, (2023), "Participation within multiparty conversation: responses to indirect complaints about a co-present participant", In New Perspectives on Goffman in Language and Interaction: Body, Participation and the Self (Lorenza Mondada, Anssi Peräkylä, eds.), Routledge, pp. 195–216. [bibtex] [edit] [pdf] [doi]
[71]Klara Skogmyr Marian, Jenny Nilsson, Catrin Norrby, Jan Lindström, Camilla Wide, (2023), "On the verge of (in)directness: Managing complaints in service interactions", Journal of Pragmatics, vol. 213, no. August 2023, pp. 126-144. [bibtex] [edit] [pdf] [doi]
2022
[70]J. Sterphone, (2022), "Complaining by category: Managing social categories and action ascription in wargame interactions", Language & Communication, vol. 84, no. May 2022, pp. 46-60. [bibtex] [edit] [pdf] [doi]
[69]Klara Skogmyr Marian, (2022), "The Development of L2 Interactional Competence: A Multimodal Study of Complaining in French Interactions", New York, Routledge. [bibtex] [edit] [pdf] [doi]
[68]Marco Pino, (2022), "Hurting and blaming: Two components in the action formation of complaints about absent parties", Research on Language and Social Interaction, vol. 55, no. 3, pp. 260-278. [bibtex] [edit] [pdf] [doi]
[67]Virginia Calabria, Maria Eleonora Sciubba, (2022), "“Adesso m’incazzo!”: Swearwords as resources for managing negative emotions in interaction", MediAzioni, vol. 33, no. 1, pp. D4-D28. [bibtex] [edit] [pdf] [doi]
[66]Yuki Arita, (2022), "Japanese hypothetical enactment as a response to third-party complaint", Text & Talk, vol. 42, no. 6, pp. 801-825. [bibtex] [edit] [pdf] [doi]
2021
[65]Klara Skogmyr Marian, (2021), "Assessing Without Words: Verbally Incomplete Utterances in Complaints", Frontiers in Communication, Frontiers, vol. 12, pp. eid: 689443. [bibtex] [edit] [pdf] [doi]
[64]Samu Pehkonen, (2021), "Coaches’ Self-Initiated Complaints About Referees in Ice Hockey Postgame Press Conferences", Communication & Sport, vol. 9, no. 4, pp. 670–692. [bibtex] [edit] [pdf] [doi]
[63]Jack B. Joyce, Bogdana Humă, Hanna Leena-Ristimäki, Fabio Ferraz de Almeida, Ann Doehring, (2021), "Speaking out against everyday sexism: Gender and epistemics in accusations of “mansplaining”", Feminism & Psychology, pp. 1-28. [bibtex] [edit] [pdf] [doi]
[62]Rachel Heinrichsmeier, (2021), "‘I am put on quite a bit’: Recurrent complaining and the ambivalences of multigenerational near‐co‐residence", Journal of Sociolinguistics, vol. 25, no. 3, pp. 557–577. [bibtex] [edit] [pdf] [doi]
[61]Rachel Heinrichsmeier, (2021), "Who gets to speak: The role of reported speech for identity work in complaint stories", Journal of Pragmatics, vol. 174, pp. 43-54. [bibtex] [edit] [pdf] [doi]
2020
[60]Clara Iversen, Ann-Carita Evaldsson, (2020), "Respecifying Uncertainty in Pupil Health Team Collaboration: The Morality of Interpreting Pupils' School Problems", Qualitative Research in Psychology, vol. 17, no. 3, pp. 430–449. [bibtex] [edit] [pdf] [doi]
[59]Marc Alexander, Elizabeth Stokoe, (2020), "Characterological Formulations of Persons in Neighbourhood Complaint Sequences", Qualitative Research in Psychology, vol. 17, no. 3, pp. 413–429. [bibtex] [edit] [pdf] [doi]
2019
[58]愛理 坂井, (2019), "「訪問マッサージにおけるままならなさの訴え: 患者によって自己開始される問題の訴えを例に」", 『現代社会学理論研究』, vol. 13, pp. 111–124. [bibtex] [edit]
[57]Johanna Ruusuvuori, Birte Asmuß, Pentti Henttonen, Niklas Ravaja, (2019), "Complaining about others at work", Research on Language and Social Interaction, vol. 52, no. 1, pp. 41–62. [bibtex] [edit] [pdf] [doi]
[56]Jessica S. Robles, Elizabeth S. Parks, (2019), "Complaints about technology as a resource for identity-work", Language in Society, vol. 48, no. 2, pp. 209-231. [bibtex] [edit] [pdf] [doi]
[55]Johanna Lindell, (2019), "Talk on cough: symptom, sign and significance in acute primary care", In Risking Antimicrobial Resistance: A Collection of One-Health Studies of Antibiotics and Its Social and Health Consequences (Carsten Strøby Jensen, Søren Beck Nielsen, Lars Fynbo, eds.), Cham, Palgrave Macmillan, pp. 61–77. [bibtex] [edit] [pdf] [doi]
[54]Eleni Karafoti, (2019), "Attending to a possible complaint: Preference for noticings, anticipatory apologies and preemptive accounts to forestall potential conflict", Journal of Language Aggression and Conflict, vol. 7, no. 2, pp. 269–292. [bibtex] [edit] [pdf] [doi]
[53]Marc Alexander, Elizabeth Stokoe, (2019), "Problems in the neighbourhood: Formulating noise complaints across dispute resolution services", Journal of Community and Applied Social Psychology, vol. 29, no. 5, pp. 355-370. [bibtex] [edit] [pdf] [doi]
2018
[52]Heidi Kevoe-Feldman, (2018), "The interactional work of suppressing complaints in customer service encounters", Journal of Pragmatics, vol. 123, pp. 102–112. [bibtex] [edit] [pdf] [doi]
[51]Carly W. Butler, Derek Edwards, (2018), "Children's whining in family interaction", Research on Language and Social Interaction, vol. 51, no. 1, pp. 52–66. [bibtex] [edit] [pdf] [doi]
2017
[50]Jessica S Robles, Anastacia Kurylo, (2017), "‘Let’s have the men clean up’: Interpersonally communicated stereotypes as a resource for resisting gender-role prescribed activities", Discourse Studies, vol. 19, no. 6, pp. 673-693. [bibtex] [edit] [pdf] [doi]
[49]Mayu Kondakahara, (2017), "Interactional management of face-threatening acts in casual ELF conversation: an analysis of third-party complaint sequences", Journal of English as a Lingua Franca, vol. 6, no. 2, pp. 313–343. [bibtex] [edit] [pdf] [doi]
[48]Gunilla Jansson, Cecilia Wadensjö, Charlotta Plejert, (2017), "Managing complaints in multilingual care encounters", Multilingua. [bibtex] [edit] [pdf] [doi]
[47]Rebecca Feo, Amanda LeCouteur, (2017), "Dealing with third-party complaints on a men’s relationship-counselling helpline", Discourse Studies, vol. 19, no. 2, pp. 131-147. [bibtex] [edit] [pdf] [doi]
2016
[46]Michael Haugh, (2016), "Complaints and troubles talk about the English language skills of international students in Australian universities", Higher Education Research & Development, vol. 35, no. 4, pp. 727–740. [bibtex] [edit] [pdf] [doi]
2015
[45]Elizabeth Stokoe, Derek Edwards, (2015), "Mundane morality: gender, categories and complaints in familial neighbour disputes", Journal of Applied Linguistics and Professional Practice, vol. 9, no. 2, pp. 165–192. [bibtex] [edit] [pdf] [doi]
[44]Elizabeth Stokoe, (2015), "Identifying and responding to possible -isms in institutional encounters: alignment, impartiality, and the implications for communication training", Journal of Language and Social Psychology, vol. 34, no. 4, pp. 427–445. [bibtex] [edit] [pdf] [doi]
[43]Marco Pino, (2015), "Responses to indirect complaints as restricted activities in Therapeutic Community meetings", In Producing and Managing Restricted Activities: avoidance and withholding in institutional interaction (Fabienne H. G. Chevalier, John Moore, eds.), Amsterdam, John Benjamins, pp. 271-304. [bibtex] [edit] [pdf] [doi]
[42]Danielle Pillet-Shore, (2015), "Complaints", In The International Encyclopedia of Language and Social Interaction (Karen Tracy, Cornelia Ilie, Todd Sandel, eds.), London, John Wiley & Sons, vol. 1, pp. 186–192. [bibtex] [edit] [pdf] [doi]
[41]Gabriele Kasper, Matthew T. Prior, (2015), "“You said that?”: Other-initiations of repair addressed to represented talk", Text & Talk, vol. 35, no. 6, pp. 815-844. [bibtex] [edit] [pdf] [doi]
[40]Daniela Boehringer, Ute Karl, (2015), "“Do you want to negotiate with me?”: avoiding and dealing with conflicts arising in conversations with the young unemployed", Social Work and Society, vol. 13, no. 1. [bibtex] [edit] [pdf]
2014
[39]Mats Ekström, Fredrik Lundström, (2014), "The termination of complaints in calls to an authority for student support", Journal of Pragmatics, vol. 74, pp. 132–149. [bibtex] [edit] [pdf] [doi]
2013
[38]Douglas W. Maynard, (2013), "Defensive mechanisms: I-mean prefaced utterances in complaint and other conversational sequences", In Conversational Repair and Human Understanding (Makoto Hayashi, Geoffrey Raymond, Jack Sidnell, eds.), Cambridge, U.K., Cambridge University Press, pp. 198–233. [bibtex] [edit] [pdf] [doi]
[37]Clare Jackson, (2013), "“Why do these people’s opinions matter?”: positioning known referents as unnameable others", Discourse Studies, vol. 15, no. 3, pp. 299–317. [bibtex] [edit] [pdf] [doi]
2012
[36]Jan Svennevig, (2012), "On being heard in emergency calls: The development of hostility in a fatal emergency call", Journal of Pragmatics, vol. 44, no. 11, pp. 1393–1412. [bibtex] [edit] [pdf] [doi]
[35]Elizabeth Stokoe, Alexa Hepburn, Charles Antaki, (2012), "Beware the “Loughborough School” of Social Psychology? Interaction and the politics of intervention", British Journal of Social Psychology, vol. 51, no. 3, pp. 486–496. [bibtex] [edit] [pdf] [doi]
[34]Margret Selting, (2012), "Complaint stories and subsequent complaint stories with affect displays", Journal of Pragmatics, vol. 44, no. 4, pp. 387–415. [bibtex] [edit] [pdf] [doi]
[33]Elizabeth Holt, (2012), "Using laugh responses to defuse complaints", Research on Language and Social Interaction, vol. 45, no. 4, pp. 430–448. [bibtex] [edit] [pdf] [doi]
[32]Elizabeth Couper-Kuhlen, (2012), "Exploring affiliation in the reception of conversational complaint stories", In Emotion in Interaction (Anssi Peräkylä, Marja-Leena Sorjonen, eds.), Oxford, U.K., Oxford University Press, pp. 113–146. [bibtex] [edit] [pdf] [doi]
2011
[31]Ruey-Jiuan Regina Wu, (2011), "A conversation analysis of self-praising in everyday Mandarin interaction", Journal of Pragmatics, vol. 34, no. 13, pp. 3152–3176. [bibtex] [edit] [pdf] [doi]
[30]Galina B. Bolden, Jeffrey D. Robinson, (2011), "Soliciting accounts with why-interrogatives in conversation", Journal of Communication, vol. 61, no. 1, pp. 94–119. [bibtex] [edit] [pdf] [doi]
2010
[29]Monika Vöge, (2010), "Local identity processes in business meetings displayed through laughter in complaint sequences", Journal of Pragmatics, vol. 42, no. 6, pp. 1556–1576. [bibtex] [edit] [pdf] [doi]
[28]Elisabeth Stokoe, (2010), "“I’m not gonna hit a lady”: Conversation analysis, membership categorization and men’s denials of violence towards women", Discourse & Society, vol. 21, no. 1, pp. 59–82. [bibtex] [edit] [pdf] [doi]
[27]Margret Selting, (2010), "Affectivity in Conversational Storytelling: An Analysis of Displays of Anger or Indignation in Complaint Stories", Pragmatics, vol. 20, no. 2, pp. 229–277. [bibtex] [edit] [pdf]
[26]Richard Ogden, (2010), "Prosodic constructions in making complaints", In Prosody in Interaction (Dagmar Barth-Weingarten, Elisabeth Reber, Margret Selting, eds.), Amsterdam / Philadelphia, John Benjamins, pp. 81–104. [bibtex] [edit] [pdf] [doi]
[25]Liana Grancea, (2010), "Ethnic solidarity as interactional accomplishment: an analysis of interethnic complaints in Romanian and Hungarian focus groups", Discourse & Society, vol. 21, no. 2, pp. 161–188. [bibtex] [edit] [pdf] [doi]
2009
[24]Véronique Traverso, (2009), "The dilemmas of third-party complaints in conversation between friends", Journal of Pragmatics, vol. 41, no. 12, pp. 2385–2399. [bibtex] [edit] [pdf] [doi]
[23]Elisabeth Stokoe, (2009), "Doing actions with identity categories: complaints and denials in neighbor disputes", Text & Talk, vol. 29, no. 1, pp. 75–97. [bibtex] [edit] [pdf] [doi]
[22]Johanna Ruusuvuori, Pirjo Lindfors, (2009), "Complaining about previous treatment in health care settings", Journal of Pragmatics, vol. 41, no. 12, pp. 2415–2434. [bibtex] [edit] [pdf] [doi]
[21]Chiara M. Monzoni, (2009), "Direct complaints in (Italian) calls to the ambulance: The use of negatively framed questions", Journal of Pragmatics, vol. 41, no. 12, pp. 2465–2478. [bibtex] [edit] [pdf] [doi]
[20]Marty Laforest, (2009), "Complaining in front of a witness: aspects of blaming others for their behaviour in multi-party family interactions", Journal of Pragmatics, vol. 42, no. 12, pp. 2452–2464. [bibtex] [edit] [pdf] [doi]
[19]Trine Heinemann, Véronique Traverso, (2009), "Complaining in interaction", Journal of Pragmatics, vol. 41, no. 12, pp. 2381–2384. [bibtex] [edit] [pdf] [doi]
[18]Trine Heinemann, (2009), "Participation and exclusion in third party complaints", Journal of Pragmatics, vol. 21, no. 12, pp. 2435-2451. [bibtex] [edit] [pdf] [doi]
[17]Paul Drew, Traci Walker, (2009), "Going too far: Complaining, escalating and disaffiliation", Journal of Pragmatics, vol. 41, no. 12, pp. 2400–2414. [bibtex] [edit] [pdf] [doi]
2008
[16]Chiara M. Monzoni, (2008), "Introducing direct complaints through questions: the interactional achievement of pre-sequences", Discourse Studies, vol. 10, no. 1, pp. 73–87. [bibtex] [edit] [pdf] [doi]
[15]Douglas W. Maynard, Pamela Hudak, (2008), "Small talk, high stakes: Interactional disattentiveness in the context of prosocial doctor-patient interaction", Language in Society, vol. 37, no. 5, pp. 661–688. [bibtex] [edit] [pdf] [doi]
2007
[14]Markku Haakana, (2007), "Reported thought in complaint stories", In Reporting Talk: Reported Speech in Interaction (Elizabeth Holt, Rebecca Clift, eds.), Cambridge, Cambridge University Press, pp. 150–178. [bibtex] [edit] [pdf] [doi]
2006
[13]Elisabeth Stokoe, (2006), "Public Intimacy in Neighbour Relationships and Complaints", Sociological Research Online, vol. 11, no. 3. [bibtex] [edit] [pdf]
2005
[12]Elisabeth Stokoe, Alexa Hepburn, (2005), "‘You can hear a lot through the walls’: noise formulations in neighbour complaints", Discourse & Society, vol. 16, no. 5, pp. 647–673. [bibtex] [edit] [pdf] [doi]
[11]Emanuel A. Schegloff, (2005), "On complainability", Social Problems, vol. 52, no. 4, pp. 449–476. [bibtex] [edit] [pdf] [doi]
[10]Derek Edwards, (2005), "Moaning, whinging and laughing: the subjective side of complaints", Discourse Studies, vol. 7, no. 1, pp. 5–29. [bibtex] [edit] [pdf] [doi]
2002
[9]Marty Laforest, (2002), "Scenes of family life: complaining in everyday conversation", Journal of Pragmatics, vol. 34, no. 10-11, pp. 1595–1620. [bibtex] [edit] [pdf] [doi]
2001
[8]Kathryn J. Roulston, Carolyn D. Baker, Anna Liljestrom, (2001), "Analyzing the Researcher's Work in Generating Data: The Case of Complaints", Qualitative Inquiry, vol. 7, no. 6, pp. 745–772. [bibtex] [edit] [pdf] [doi]
[7]Ian Dersley, Anthony J. Wootton, (2001), "In the heat of the sequence: Interactional features preceding walkouts from argumentative talk", Language in Society, vol. 30, no. 4, pp. 611–638. [bibtex] [edit] [pdf] [doi]
2000
[6]Ian Dersley, Anthony J. Wootton, (2000), "Complaint sequences within antagonistic argument", Research on Language and Social Interaction, vol. 33, pp. 375-406. [bibtex] [edit] [pdf] [doi]
1999
[5]Alard Joosten, Harrie Mazeland, Betty Meiboom-de Jong, (1999), "Psycho-social explanations of complaints in Dutch general practice", Family Practice, vol. 16, no. 3, pp. 245-249. [bibtex] [edit] [pdf] [doi]
1998
[4]Paul Drew, (1998), "Complaints about transgressions and misconduct", Research on Language and Social Interaction, vol. 31, no. 3-4, pp. 295–325. [bibtex] [edit] [pdf] [doi]
1991
[3]Jenny Mandelbaum, (1991), "Conversational non-cooperation: an exploration of disattended complaints", Research on Language and Social Interaction, vol. 25, no. 1-4, pp. 97–138. [bibtex] [edit] [pdf] [doi]
1989
[2]Albert J. Meehan, (1989), "Assessing the policeworthiness of a citizen's complaints to the police: Accountability and the negotiation of facts", In The Interactional Order: New Directions in the Study of Social Order (David T. Helm, W. Timothy Anderson, Albert Jay Meehan, Anne Warfield Rawls, eds.), New York, Irvington, pp. 116–140. [bibtex] [edit]
1988
[1]Paul Drew, Elizabeth Holt, (1988), "Complainable matters: the use of idiomatic expressions in making complaints", Social Problems, vol. 35, no. 4, pp. 398–417. [bibtex] [edit] [pdf] [doi]