Conversation Analysis and the User Experience
by Allison Woodruff, Paul M. Aoki
Link
Reference:
Allison Woodruff, Paul M. Aoki, (2004), "Conversation Analysis and the User Experience", Digital Creativity, vol. 15, no. 4, pp. 232–238.
Bibtex Entry:
@ARTICLE{Woodruff2004,
  author = "Allison Woodruff and Paul M. Aoki", 
  doi = "10.1080/1462626048520184", 
  keywords = "EMCA, Adaptive spaces, Audio spaces, User experience", 
  journal = "Digital Creativity", 
  number = "4", 
  pages = "232–238", 
  title = "Conversation Analysis and the User Experience", 
  url = "http://www.tandfonline.com/doi/abs/10.1080/1462626048520184", 
  volume = "15", 
  year = "2004", 
}