When words fail: a single case analysis
by Jack Whalen, Don H. Zimmerman, Marilyn R. Whalen
Link
Reference:
Jack Whalen, Don H. Zimmerman, Marilyn R. Whalen, (1988), "When words fail: a single case analysis", Social Problems, vol. 35, no. 4, pp. 335–362.
Bibtex Entry:
@ARTICLE{WhalenZimmermanWhalen1988,
  author = "Jack Whalen, Don H. Zimmerman and Marilyn R. Whalen", 
  doi = "10.2307/800591", 
  keywords = "EMCA, Fail, Sequence organization, Telephone", 
  journal = "Social Problems", 
  number = "4", 
  pages = "335–362", 
  title = "When words fail: a single case analysis", 
  url = "http://www.jstor.org/stable/800591", 
  volume = "35", 
  year = "1988", 
}