Integrated customer service: reinventing a workscape
by Jack Whalen, Marilyn R. Whalen
Link
Reference:
Jack Whalen, Marilyn R. Whalen, (2011), "Integrated customer service: reinventing a workscape", In Making Work Visible: Ethnographically Grounded Case Studies of Work Practice (Margaret H. Szymanski, Jack Whalen, eds.), New York, Cambridge University Press, pp. 181–204.
Bibtex Entry:
@INCOLLECTION{Whalen2011a,
  address = "New York", 
  author = "Jack Whalen and Marilyn R. Whalen", 
  booktitle = "Making Work Visible: Ethnographically Grounded Case Studies of Work Practice", 
  doi = "10.1017/CBO9780511921360.013", 
  keywords = "EMCA, Workplace studies, Workspace, Customer service:", 
  editor = "Margaret H. Szymanski and Jack Whalen", 
  pages = "181–204", 
  publisher = "Cambridge University Press", 
  title = "Integrated customer service: reinventing a workscape", 
  url = "https://www.cambridge.org/core/books/making-work-visible/integrated-customer-service/C416801B985155B9436C126FCFB65813", 
  year = "2011", 
}