Improvisational choreography in teleservice work
by Jack Whalen, Marilyn R. Whalen, Kathryn Henderson
Link
Reference:
Jack Whalen, Marilyn R. Whalen, Kathryn Henderson, (2002), "Improvisational choreography in teleservice work", British Journal of Sociology, vol. 53, no. 2, pp. 239–258.
Bibtex Entry:
@ARTICLE{Whalen2002,
  author = "Jack Whalen, Marilyn R. Whalen and Kathryn Henderson", 
  doi = "10.1080/00071310220133322", 
  keywords = "EMCA, Ethnomethology, Work, Computers, Labour, Technology, Teleservice, Customer service, Institutional conversation analysis", 
  journal = "British Journal of Sociology", 
  number = "2", 
  pages = "239–258", 
  title = "Improvisational choreography in teleservice work", 
  url = "https://onlinelibrary.wiley.com/doi/abs/10.1080/00071310220133322", 
  volume = "53", 
  year = "2002", 
}