Expert systems versus systems for experts: computer-aided dispatch as a support system in real-world environments

Whalen, Jack

by Jack Whalen

Reference:

Jack Whalen, (1995), "Expert systems versus systems for experts: computer-aided dispatch as a support system in real-world environments", In The Social and Interactional Dimensions of Human-Computer Interfaces (Peter J. Thomas, ed.), Cambridge, Cambridge University Press, pp. 161–183.

Bibtex Entry:

@INCOLLECTION{Whalen1995b,
  address = "Cambridge", 
  author = "Jack Whalen", 
  booktitle = "The Social and Interactional Dimensions of Human-Computer Interfaces", 
  chapter = "9", 
  keywords = "EMCA, Expert systems, Support Systems, Service Telephone Calls", 
  editor = "Peter J. Thomas", 
  pages = "161–183", 
  publisher = "Cambridge University Press", 
  title = "Expert systems versus systems for experts: computer-aided dispatch as a support system in real-world environments", 
  year = "1995", 
}