by Jack Whalen
Reference:
Jack Whalen, (1995), "A technology of order production: computer-aided dispatch in public safety communications", In Situated Order: Studies in the Social Organization of Talk and Embodied Activities (George Psathas, Paul ten Have, eds.), Washington, D.C., University Press of America, pp. 187–230.
Bibtex Entry:
@INCOLLECTION{Whalen1995,
address = "Washington, D.C.",
author = "Jack Whalen",
booktitle = "Situated Order: Studies in the Social Organization of Talk and Embodied Activities",
keywords = "EMCA, Telephone calls",
editor = "George Psathas and Paul ten Have",
pages = "187–230",
publisher = "University Press of America",
title = "A technology of order production: computer-aided dispatch in public safety communications",
year = "1995",
}