by Jack Whalen, Don H. Zimmerman
Reference:
Jack Whalen, Don H. Zimmerman, (1998), "Observations on the display and management of emotion in naturally occurring activities: the case of “Hysteria”in calls to 9-1-1", Social Psychology Quarterly, vol. 61, no. 2, pp. 141–159.
Bibtex Entry:
@ARTICLE{Whalen-Zimmerman1998,
author = "Jack Whalen and Don H. Zimmerman",
keywords = "EMCA, Emotional displays, 911 Calls",
journal = "Social Psychology Quarterly",
number = "2",
pages = "141–159",
title = "Observations on the display and management of emotion in naturally occurring activities: the case of “Hysteria”in calls to 9-1-1",
url = "http://www.jstor.org/stable/2787066",
volume = "61",
year = "1998",
}