Observations on the display and management of emotion in naturally occurring activities: the case of “Hysteria”in calls to 9-1-1

Whalen, Jack; Zimmerman, Don H.

by Jack Whalen, Don H. Zimmerman

Reference:

Jack Whalen, Don H. Zimmerman, (1998), "Observations on the display and management of emotion in naturally occurring activities: the case of “Hysteria”in calls to 9-1-1", Social Psychology Quarterly, vol. 61, no. 2, pp. 141–159.

Bibtex Entry:

@ARTICLE{Whalen-Zimmerman1998,
  author = "Jack Whalen and Don H. Zimmerman", 
  keywords = "EMCA, Emotional displays, 911 Calls", 
  journal = "Social Psychology Quarterly", 
  number = "2", 
  pages = "141–159", 
  title = "Observations on the display and management of emotion in naturally occurring activities: the case of “Hysteria”in calls to 9-1-1", 
  url = "http://www.jstor.org/stable/2787066", 
  volume = "61", 
  year = "1998", 
}