Expert systems in (inter)action: diagnosing document machine problems over the telephone
by Jack Whalen, Eric Vinkhuyzen
Link
Reference:
Jack Whalen, Eric Vinkhuyzen, (2000), "Expert systems in (inter)action: diagnosing document machine problems over the telephone", In Workplace Studies: Recovering Work Practice and Informing Systems Design (Paul Luff, Jon Hindmarsh, Christian Heath, eds.), Cambridge, Cambridge University Press, pp. 92–140.
Bibtex Entry:
@INCOLLECTION{Whalen-Vinkhuyzen2000,
  address = "Cambridge", 
  author = "Jack Whalen and Eric Vinkhuyzen", 
  booktitle = "Workplace Studies: Recovering Work Practice and Informing Systems Design", 
  chapter = "5", 
  keywords = "EMCA, Expert systems, System Use, Problem-solving", 
  editor = "Paul Luff, Jon Hindmarsh and Christian Heath", 
  pages = "92–140", 
  publisher = "Cambridge University Press", 
  title = "Expert systems in (inter)action: diagnosing document machine problems over the telephone", 
  url = "https://www.cambridge.org/nl/academic/subjects/sociology/organisational-sociology/workplace-studies-recovering-work-practice-and-informing-system-design?format=PB", 
  year = "2000", 
}