‘I need to get some details first’: record keeping as a potential barrier to effective complaint-call management
by Ann Weatherall
Link
Reference:
Ann Weatherall, (2016), "‘I need to get some details first’: record keeping as a potential barrier to effective complaint-call management", Mediation Theory and Practice, vol. 1, no. 1, pp. 35–58.
Bibtex Entry:
@ARTICLE{Weatherall2016,
  author = "Ann Weatherall", 
  doi = "10.1558/mtp.v1i1.29483", 
  keywords = "Discursive Psychology", 
  journal = "Mediation Theory and Practice", 
  number = "1", 
  pages = "35–58", 
  title = "‘I need to get some details first’: record keeping as a potential barrier to effective complaint-call management", 
  url = "https://journals.equinoxpub.com/index.php/MTP/article/view/29483", 
  volume = "1", 
  year = "2016", 
}