Emotional Labour in the Beauty Salon: Turn Design of Task-directed Talk
by Merran Toerien, Celia Kitzinger
Link
Reference:
Merran Toerien, Celia Kitzinger, (2007), "Emotional Labour in the Beauty Salon: Turn Design of Task-directed Talk", Feminism & Psychology, vol. 17, no. 2, pp. 162–172.
Bibtex Entry:
@ARTICLE{Toerien2007b,
  author = "Merran Toerien and Celia Kitzinger", 
  doi = "10.1177/0959353507076548", 
  keywords = "CA, Institutional talk, Emotional labour", 
  journal = "Feminism & Psychology", 
  number = "2", 
  pages = "162–172", 
  title = "Emotional Labour in the Beauty Salon: Turn Design of Task-directed Talk", 
  url = "http://journals.sagepub.com/doi/abs/10.1177/0959353507076548", 
  volume = "17", 
  year = "2007", 
}