Managing multiactivity in a travel agency: making phone calls while interacting with customers
by Anna Claudia Ticca
Link
Reference:
Anna Claudia Ticca, (2014), "Managing multiactivity in a travel agency: making phone calls while interacting with customers", In Multiactivity in Social Interaction: Beyond Multitasking (Pentti Haddington, Tiina Keisanen, Lorenza Mondada, Maurice Nevile, eds.), Amsterdam, John Benjamins, pp. 191–223.
Bibtex Entry:
@INCOLLECTION{Ticca2014,
  address = "Amsterdam", 
  author = "Anna Claudia Ticca", 
  booktitle = "Multiactivity in Social Interaction: Beyond Multitasking", 
  doi = "10.1075/z.187.07tic", 
  keywords = "EMCA, Multiactivity, Travel agency, Phone calls, Service interactions", 
  editor = "Pentti Haddington, Tiina Keisanen, Lorenza Mondada and Maurice Nevile", 
  pages = "191–223", 
  publisher = "John Benjamins", 
  title = "Managing multiactivity in a travel agency: making phone calls while interacting with customers", 
  url = "https://benjamins.com/catalog/z.187.07tic", 
  year = "2014", 
}