by Paul ten Have
Reference:
Paul ten Have, (2002), "Comparing telephone call openings: theoretical and methodological reflections", In Telephone Calls: Unity and Diversity in Conversational Structure across Languages and Cultures (Kang Kwong Luke, Theodossia-Soula Pavlidou, eds.), Amsterdam/Philadelphia, John Benjamins, pp. 233–249.
Bibtex Entry:
@INCOLLECTION{TenHave2002d,
address = "Amsterdam/Philadelphia",
author = "Paul ten Have",
booktitle = "Telephone Calls: Unity and Diversity in Conversational Structure across Languages and Cultures",
chapter = "9",
doi = "10.1075/pbns.101.15ten",
keywords = "EMCA, Opening sequences, Culture, Telephone, Dutch, Caller categories, Historic change",
editor = "Kang Kwong Luke and Theodossia-Soula Pavlidou",
pages = "233–249",
publisher = "John Benjamins",
title = "Comparing telephone call openings: theoretical and methodological reflections",
url = "https://benjamins.com/catalog/pbns.101.15ten",
year = "2002",
}