Inequality in Action: Managing Trust in Granting Service Requests and Closing Emergency Calls in a Highly Resource-Constrained Context
by Kevin A. Whitehead, Geoffrey Raymond, Catherine L. Tam
Link
Reference:
Kevin A. Whitehead, Geoffrey Raymond, Catherine L. Tam, (2024), "Inequality in Action: Managing Trust in Granting Service Requests and Closing Emergency Calls in a Highly Resource-Constrained Context", In Critical Conversation Analysis: Inequality and Injustice in Talk-in-Interaction (Hansun Zhang Waring, Nadja Tadic, eds.), Multilingual Matters, pp. 91-114.
Bibtex Entry:
@INCOLLECTION{Tam2024,
  author = "Kevin A. Whitehead, Geoffrey Raymond and Catherine L. Tam", 
  booktitle = "Critical Conversation Analysis: Inequality and Injustice in Talk-in-Interaction", 
  doi = "10.21832/9781800415409", 
  keywords = "EMCA, Trust, Inequality, Conversation analysis, Emergency calls", 
  editor = "Hansun Zhang Waring and Nadja Tadic", 
  pages = "91-114", 
  publisher = "Multilingual Matters", 
  title = "Inequality in Action: Managing Trust in Granting Service Requests and Closing Emergency Calls in a Highly Resource-Constrained Context", 
  url = "https://www.multilingual-matters.com/page/detail/Critical-Conversation-Analysis/?k=9781800415386", 
  year = "2024", 
}