Waiting for the customer: Multimodal analysis of waiting in service encounters

Svinhufvud, Kimmo

doi:10.1016/j.pragma.2018.03.002

by Kimmo Svinhufvud

Reference:

Kimmo Svinhufvud, (2018), "Waiting for the customer: Multimodal analysis of waiting in service encounters", Journal of Pragmatics, vol. 129, pp. 48–75.

Bibtex Entry:

@ARTICLE{Svinhufvud2018,
  author = "Kimmo Svinhufvud", 
  doi = "10.1016/j.pragma.2018.03.002", 
  keywords = "EMCA, Service encounters, Multimodality, Waiting", 
  journal = "Journal of Pragmatics", 
  pages = "48–75", 
  title = "Waiting for the customer: Multimodal analysis of waiting in service encounters", 
  url = "https://www.sciencedirect.com/science/article/abs/pii/S0378216617300772", 
  volume = "129", 
  year = "2018", 
}