On being heard in emergency calls: The development of hostility in a fatal emergency call
by Jan Svennevig
Link
Reference:
Jan Svennevig, (2012), "On being heard in emergency calls: The development of hostility in a fatal emergency call", Journal of Pragmatics, vol. 44, no. 11, pp. 1393–1412.
Bibtex Entry:
@ARTICLE{Svennevig2012c,
  author = "Jan Svennevig", 
  doi = "10.1016/j.pragma.2012.06.001", 
  keywords = "EMCA, Emergency Calls, Hostility, Conflict, Understanding, Misalignment, Complaints, Receipts", 
  journal = "Journal of Pragmatics", 
  number = "11", 
  pages = "1393–1412", 
  title = "On being heard in emergency calls: The development of hostility in a fatal emergency call", 
  url = "http://www.sciencedirect.com/science/article/pii/S0378216612001415", 
  volume = "44", 
  year = "2012", 
}