Making Work Visible
by Lucy Suchman
Reference:
Lucy Suchman, (1995), "Making Work Visible", Communications of the ACM, vol. 38, no. 9, pp. 56–64.
Bibtex Entry:
@ARTICLE{Suchman1995,
  author = "Lucy Suchman", 
  keywords = "EMCA, Workplace studies", 
  journal = "Communications of the ACM", 
  number = "9", 
  pages = "56–64", 
  title = "Making Work Visible", 
  url = "http://dl.acm.org/citation.cfm?id=223263", 
  volume = "38", 
  year = "1995", 
}