When technological affordances meet interactional norms: The value of pre-screening in online chat counseling
by Wyke Stommel, Hedwig te Molder
Link
Reference:
Wyke Stommel, Hedwig te Molder, (2015), "When technological affordances meet interactional norms: The value of pre-screening in online chat counseling", PsychNology Journal, vol. 13, no. 2-3, pp. 235-258.
Bibtex Entry:
@ARTICLE{Stommel2015a,
  author = "Wyke Stommel and Hedwig te Molder", 
  keywords = "EMCA, Conversation analysis, Online counseling, Chat, Openings, Pre-screening, Conversational norms, Technological affordances", 
  journal = "PsychNology Journal", 
  number = "2-3", 
  pages = "235-258", 
  title = "When technological affordances meet interactional norms: The value of pre-screening in online chat counseling", 
  url = "http://www.psychnology.org/File/PNJ13(2-3)/PSYCHNOLOGY_JOURNAL_13_2_STOMMEL.pdf", 
  volume = "13", 
  year = "2015", 
}