“Here's the link”: Hyperlinking in service-focused chat interaction

Stommel, Wyke; Paulus, Trena M.; Atkins, David P.

doi:10.1016/j.pragma.2017.02.009

by Wyke Stommel, Trena M. Paulus, David P. Atkins

Reference:

Wyke Stommel, Trena M. Paulus, David P. Atkins, (2017), "“Here's the link”: Hyperlinking in service-focused chat interaction", Journal of Pramatics, vol. 115, pp. 56-67.

Bibtex Entry:

@ARTICLE{Stommel-etal2017,
  author = "Wyke Stommel, Trena M. Paulus and David P. Atkins", 
  doi = "10.1016/j.pragma.2017.02.009", 
  keywords = "EMCA, Hyperlinking, Service encounters, Chat, Institutional interaction, Multitasking, Conversation Analysis", 
  journal = "Journal of Pramatics", 
  pages = "56-67", 
  title = "“Here's the link”: Hyperlinking in service-focused chat interaction", 
  url = "https://www.sciencedirect.com/science/article/abs/pii/S0378216617301236", 
  volume = "115", 
  year = "2017", 
}