by Wyke Stommel, Trena M. Paulus, David P. Atkins
Reference:
Wyke Stommel, Trena M. Paulus, David P. Atkins, (2017), "“Here's the link”: Hyperlinking in service-focused chat interaction", Journal of Pramatics, vol. 115, pp. 56-67.
Bibtex Entry:
@ARTICLE{Stommel-etal2017,
author = "Wyke Stommel, Trena M. Paulus and David P. Atkins",
doi = "10.1016/j.pragma.2017.02.009",
keywords = "EMCA, Hyperlinking, Service encounters, Chat, Institutional interaction, Multitasking, Conversation Analysis",
journal = "Journal of Pramatics",
pages = "56-67",
title = "“Here's the link”: Hyperlinking in service-focused chat interaction",
url = "https://www.sciencedirect.com/science/article/abs/pii/S0378216617301236",
volume = "115",
year = "2017",
}