Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries
by Elizabeth Stokoe, Rein Ove Sikveland, Saul Albert, Magnus Hamann, William Housley
Link
Reference:
Elizabeth Stokoe, Rein Ove Sikveland, Saul Albert, Magnus Hamann, William Housley, (2020), "Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries", Discourse Studies, vol. 22, no. 1, pp. 87–109.
Bibtex Entry:
@ARTICLE{Stokoe2020,
  author = "Elizabeth Stokoe, Rein Ove Sikveland, Saul Albert, Magnus Hamann and William Housley", 
  doi = "10.1177/1461445619887537", 
  keywords = "EMCA, Conversational agents, Mystery shoppers, Requests, Service encounters, Simulated clients, Veterinarian practice, Institutional interaction, Simulation, Commercial encounters, AI reference list", 
  journal = "Discourse Studies", 
  number = "1", 
  pages = "87–109", 
  title = "Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries", 
  url = "https://journals.sagepub.com/doi/10.1177/1461445619887537", 
  volume = "22", 
  year = "2020", 
}