Overcoming barriers to mediation in intake calls to services: Research-based strategies for mediators
by Elisabeth Stokoe
Link
Reference:
Elisabeth Stokoe, (2013), "Overcoming barriers to mediation in intake calls to services: Research-based strategies for mediators", Negotiation Journal, vol. 29, no. 3, pp. 289–314.
Bibtex Entry:
@ARTICLE{Stokoe2013b,
  author = "Elisabeth Stokoe", 
  doi = "10.1111/nejo.12026", 
  keywords = "EMCA, Mediation", 
  journal = "Negotiation Journal", 
  number = "3", 
  pages = "289–314", 
  title = "Overcoming barriers to mediation in intake calls to services: Research-based strategies for mediators", 
  url = "http://onlinelibrary.wiley.com/doi/10.1111/nejo.12026/abstract", 
  volume = "29", 
  year = "2013", 
}