On the verge of (in)directness: Managing complaints in service interactions
by Klara Skogmyr Marian, Jenny Nilsson, Catrin Norrby, Jan Lindström, Camilla Wide
Link
Reference:
Klara Skogmyr Marian, Jenny Nilsson, Catrin Norrby, Jan Lindström, Camilla Wide, (2023), "On the verge of (in)directness: Managing complaints in service interactions", Journal of Pragmatics, vol. 213, no. August 2023, pp. 126-144.
Bibtex Entry:
@ARTICLE{SkogmyrMarian2023,
  author = "Klara Skogmyr Marian, Jenny Nilsson, Catrin Norrby, Jan Lindström and Camilla Wide", 
  doi = "10.1016/j.pragma.2023.05.013", 
  keywords = "EMCA, Complaint, Negative stance, Service interactions, Swedish, Complaint responses, Conversation analysis", 
  journal = "Journal of Pragmatics", 
  number = "August 2023", 
  pages = "126-144", 
  title = "On the verge of (in)directness: Managing complaints in service interactions", 
  url = "https://www.sciencedirect.com/science/article/pii/S0378216623001364", 
  volume = "213", 
  year = "2023", 
}