Effective triaging in general practice receptions: a conversation analytic study
by Rein Ove Sikveland, Elisabeth H. Stokoe
Link
Reference:
Rein Ove Sikveland, Elisabeth H. Stokoe, (2020), "Effective triaging in general practice receptions: a conversation analytic study", In Applying Linguistics in Illness and Healthcare Contexts: Contemporary Studies in Linguistics (Zsófia Demjén, ed.), London, Bloomsbury Academic, pp. 271–294.
Bibtex Entry:
@INCOLLECTION{Sikveland2020a,
  address = "London", 
  author = "Rein Ove Sikveland and Elisabeth H. Stokoe", 
  booktitle = "Applying Linguistics in Illness and Healthcare Contexts: Contemporary Studies in Linguistics", 
  chapter = "10", 
  doi = "10.5040/9781350057685.0020", 
  keywords = "EMCA, Medical Interaction, General Practice Consultations, GP receptionists, Service Telephone Calls", 
  editor = "Zsófia Demjén", 
  pages = "271–294", 
  publisher = "Bloomsbury Academic", 
  title = "Effective triaging in general practice receptions: a conversation analytic study", 
  url = "https://www.bloomsburycollections.com/book/applying-linguistics-in-illness-and-healthcare-contexts-contemporary-studies-in-linguistics/ch10-effective-triaging-in-general-practice-receptions-a-conversation-analytic-study", 
  year = "2020", 
}