by Emanuel A. Schegloff
Reference:
Emanuel A. Schegloff, (1992), "On talk and its institutional occasions", In Talk at Work: Interaction in Institutional Settings (John Heritage, Paul Drew, eds.), Cambridge, Cambridge University Press, pp. 101–134.
Bibtex Entry:
@INCOLLECTION{Schegloff1992,
address = "Cambridge",
author = "Emanuel A. Schegloff",
booktitle = "Talk at Work: Interaction in Institutional Settings",
keywords = "EMCA",
editor = "John Heritage and Paul Drew",
pages = "101–134",
publisher = "Cambridge University Press",
title = "On talk and its institutional occasions",
year = "1992",
}