The routine as achievement
by Emanuel A. Schegloff
Reference:
Emanuel A. Schegloff, (1986), "The routine as achievement", Human Studies, vol. 9, no. 2, pp. 111–151.
Bibtex Entry:
@ARTICLE{Schegloff1986,
  author = "Emanuel A. Schegloff", 
  doi = "10.1007/BF00148124", 
  keywords = "EMCA, Telephone, Opening sequences", 
  journal = "Human Studies", 
  number = "2", 
  pages = "111–151", 
  title = "The routine as achievement", 
  url = "http://link.springer.com/article/10.1007/BF00148124", 
  volume = "9", 
  year = "1986", 
}