@ARTICLE{Schegloff1986, author = "Emanuel A. Schegloff", doi = "10.1007/BF00148124", keywords = "EMCA, Telephone, Opening sequences", journal = "Human Studies", number = "2", pages = "111–151", title = "The routine as achievement", url = "http://link.springer.com/article/10.1007/BF00148124", volume = "9", year = "1986", }