Managing affect: integration of empathy and problem-solving in health care encounters
by Johanna Ruusuvuori
Link
Reference:
Johanna Ruusuvuori, (2007), "Managing affect: integration of empathy and problem-solving in health care encounters", Discourse Studies, vol. 9, no. 5, pp. 597–622.
Bibtex Entry:
@ARTICLE{Ruusuvuori2007,
  author = "Johanna Ruusuvuori", 
  doi = "10.1177/1461445607081269", 
  keywords = "EMCA, Healthcare communication, Affect, Empathy, Conversation analysis, Institutional interaction, General practice, Homeopathy", 
  journal = "Discourse Studies", 
  number = "5", 
  pages = "597–622", 
  title = "Managing affect: integration of empathy and problem-solving in health care encounters", 
  url = "https://journals.sagepub.com/doi/10.1177/1461445607081269", 
  volume = "9", 
  year = "2007", 
}