Complaining about previous treatment in health care settings
by Johanna Ruusuvuori, Pirjo Lindfors
Link
Reference:
Johanna Ruusuvuori, Pirjo Lindfors, (2009), "Complaining about previous treatment in health care settings", Journal of Pragmatics, vol. 41, no. 12, pp. 2415–2434.
Bibtex Entry:
@ARTICLE{Ruusuvuori-Lindfors2009,
  author = "Johanna Ruusuvuori and Pirjo Lindfors", 
  doi = "10.1016/j.pragma.2008.09.045", 
  keywords = "EMCA, Practitioner–patient consultations, Homoeopathy, Medical interaction, Complaining, Conversation analysis", 
  journal = "Journal of Pragmatics", 
  number = "12", 
  pages = "2415–2434", 
  title = "Complaining about previous treatment in health care settings", 
  url = "https://www.sciencedirect.com/science/article/abs/pii/S0378216608002671", 
  volume = "41", 
  year = "2009", 
}