@COLLECTION{Richards2005, address = "Basingstoke", doi = "10.1057/9780230287853", keywords = "EMCA", editor = "Keith Richards and Paul Seedhouse", publisher = "Palgrave Macmillan", title = "Applying Conversation Analysis", url = "https://link.springer.com/book/10.1057/9780230287853", year = "2005", }