by Gitte Rasmussen
Reference:
Gitte Rasmussen, (1998), "The use of forms of address in intercultural business calls", Revue de sémantique et pragmatique, vol. 3, pp. 57–72.
Bibtex Entry:
@ARTICLE{Rasmussen1998,
author = "Gitte Rasmussen",
keywords = "EMCA, Address Terms, Intercultural communication, Telephone, Institutional interaction",
journal = "Revue de sémantique et pragmatique",
pages = "57–72",
title = "The use of forms of address in intercultural business calls",
volume = "3",
year = "1998",
}