The mitigation of advice: Interactional dilemmas of peers on a telephone support service
by Christopher Pudlinski
Link
Reference:
Christopher Pudlinski, (2005), "The mitigation of advice: Interactional dilemmas of peers on a telephone support service", In Calling for Help: Language and Social Interaction in Telephone Helplines (Carolyn Baker, Michael Emmison, Alan Firth, eds.), Amsterdam, John Benjamins, pp. 109–131.
Bibtex Entry:
@INCOLLECTION{Pudlinski2005a,
  address = "Amsterdam", 
  author = "Christopher Pudlinski", 
  booktitle = "Calling for Help: Language and Social Interaction in Telephone Helplines", 
  doi = "10.1075/pbns.143.09pud", 
  keywords = "EMCA, Conversation Analysis, Helplines, Advice", 
  editor = "Carolyn Baker, Michael Emmison and Alan Firth", 
  pages = "109–131", 
  publisher = "John Benjamins", 
  title = "The mitigation of advice: Interactional dilemmas of peers on a telephone support service", 
  url = "https://benjamins.com/catalog/pbns.143.09pud", 
  year = "2005", 
}