Doing empathy and sympathy: caring responses to troubles tellings on a peer support line
by Christopher Pudlinski
Link
Reference:
Christopher Pudlinski, (2005), "Doing empathy and sympathy: caring responses to troubles tellings on a peer support line", Discourse Studies, vol. 7, no. 3, pp. 267–288.
Bibtex Entry:
@ARTICLE{Pudlinski2005,
  author = "Christopher Pudlinski", 
  doi = "10.1177/1461445605052177", 
  keywords = "EMCA, Conversation Analysis, Empathy, Helplines, Troubles, Sympathy, Social Support", 
  journal = "Discourse Studies", 
  number = "3", 
  pages = "267–288", 
  title = "Doing empathy and sympathy: caring responses to troubles tellings on a peer support line", 
  url = "http://journals.sagepub.com/doi/abs/10.1177/1461445605052177", 
  volume = "7", 
  year = "2005", 
}