“Oh” + Apology + Solution: A Practice for Managing the Concomitant Presence of a Possible Offense and a Problem-to-be-Solved
by Marco Pino, Loredana Pozzuoli, Ilaria Riccioni, Valentine Castellarin
Link
Reference:
Marco Pino, Loredana Pozzuoli, Ilaria Riccioni, Valentine Castellarin, (2016), "“Oh” + Apology + Solution: A Practice for Managing the Concomitant Presence of a Possible Offense and a Problem-to-be-Solved", Discourse Processes, vol. 53, no. 1-2, pp. 47-62.
Bibtex Entry:
@ARTICLE{Pino-etal2016,
  author = "Marco Pino, Loredana Pozzuoli, Ilaria Riccioni and Valentine Castellarin", 
  doi = "10.1080/0163853X.2015.1056692", 
  keywords = "EMCA, Apologies", 
  journal = "Discourse Processes", 
  number = "1-2", 
  pages = "47-62", 
  title = "“Oh” + Apology + Solution: A Practice for Managing the Concomitant Presence of a Possible Offense and a Problem-to-be-Solved", 
  url = "http://dx.doi.org/10.1080/0163853X.2015.1056692", 
  volume = "53", 
  year = "2016", 
}