Managing language mismatches in emergency calls
by Claire Penn, Jennifer Watermeyer, Rhona Nattrass
Link
Reference:
Claire Penn, Jennifer Watermeyer, Rhona Nattrass, (2016), "Managing language mismatches in emergency calls", Journal of Health Psychology, vol. 22, no. 10, pp. 1256–1264.
Bibtex Entry:
@ARTICLE{Penn2016a,
  author = "Claire Penn, Jennifer Watermeyer and Rhona Nattrass", 
  doi = "10.1177/1359105316636497", 
  keywords = "EMCA, South Africa, Training, Emergency Calls, Communication variables, Emergency medical services, Opening sequence", 
  journal = "Journal of Health Psychology", 
  number = "10", 
  pages = "1256–1264", 
  title = "Managing language mismatches in emergency calls", 
  url = "https://journals.sagepub.com/doi/10.1177/1359105316636497", 
  volume = "22", 
  year = "2016", 
}