When seconds count: A study of communication variables in the opening segment of emergency calls
by Claire Penn, Tom Koole, Rhona Nattrass
Link
Reference:
Claire Penn, Tom Koole, Rhona Nattrass, (2016), "When seconds count: A study of communication variables in the opening segment of emergency calls", Journal of Health Psychology, vol. 22, no. 10, pp. 1256–1264.
Bibtex Entry:
@ARTICLE{Penn2016,
  author = "Claire Penn, Tom Koole and Rhona Nattrass", 
  doi = "10.1177/1359105315625357", 
  keywords = "EMCA, Communication variables, Emergency calls, Emergency medical services, Opening sequence, South Africa, Needs review, Experiment", 
  journal = "Journal of Health Psychology", 
  number = "10", 
  pages = "1256–1264", 
  title = "When seconds count: A study of communication variables in the opening segment of emergency calls", 
  url = "https://journals.sagepub.com/doi/10.1177/1359105315625357", 
  volume = "22", 
  year = "2016", 
}