Satisfaction work in an emergency situation: the case of the Philadelphia 911 call

Parker, Richard; Pomerantz, Anita; Fehr, Barbara J.

by Richard Parker, Anita Pomerantz, Barbara J. Fehr

Reference:

Richard Parker, Anita Pomerantz, Barbara J. Fehr, (1995), "Satisfaction work in an emergency situation: the case of the Philadelphia 911 call", Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, vol. 8, pp. 164–176.

Bibtex Entry:

@ARTICLE{Parker1995,
  author = "Richard Parker, Anita Pomerantz and Barbara J. Fehr", 
  keywords = "EMCA, Emergency Calls, Satisfaction", 
  journal = "Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior", 
  pages = "164–176", 
  title = "Satisfaction work in an emergency situation: the case of the Philadelphia 911 call", 
  volume = "8", 
  year = "1995", 
}