Operators managing callers’ sense of urgency in calls to the medical emergency number
by Isabella Paoletti
Link
Reference:
Isabella Paoletti, (2012), "Operators managing callers’ sense of urgency in calls to the medical emergency number", Pragmatics, vol. 22, no. 4, pp. 671–695.
Bibtex Entry:
@ARTICLE{Paoletti2012b,
  author = "Isabella Paoletti", 
  doi = "10.1075/prag.22.4.06pao", 
  keywords = "EMCA, Emergency Calls", 
  journal = "Pragmatics", 
  number = "4", 
  pages = "671–695", 
  title = "Operators managing callers’ sense of urgency in calls to the medical emergency number", 
  url = "https://www.jbe-platform.com/content/journals/10.1075/prag.22.4.06pao", 
  volume = "22", 
  year = "2012", 
}