Consensus through professionalized head nods: The role of nodding in service encounters in Japan
by Sae Oshima
Link
Reference:
Sae Oshima, (2014), "Consensus through professionalized head nods: The role of nodding in service encounters in Japan", Journal of Business Communication, vol. 51, no. 1, pp. 31–57.
Bibtex Entry:
@ARTICLE{Oshima2014a,
  author = "Sae Oshima", 
  doi = "10.1177/2329488413516207", 
  keywords = "EMCA, Head Nods, Japanese, Service Encounter, Multimodality", 
  journal = "Journal of Business Communication", 
  number = "1", 
  pages = "31–57", 
  title = "Consensus through professionalized head nods: The role of nodding in service encounters in Japan", 
  url = "https://journals.sagepub.com/doi/abs/10.1177/2329488413516207", 
  volume = "51", 
  year = "2014", 
}