by Michael A. Norman, Peter J. Thomas
Reference:
Michael A. Norman, Peter J. Thomas, (1991), "Informing HCI Design through Conversation Analysis", International Journal of Man-Machine Studies, vol. 35, no. 2, pp. 235–250.
Bibtex Entry:
@ARTICLE{Norman1991,
author = "Michael A. Norman and Peter J. Thomas",
doi = "10.1016/S0020-7373(05)80150-6",
keywords = "EMCA, Human-computer interaction, Design",
journal = "International Journal of Man-Machine Studies",
number = "2",
pages = "235–250",
title = "Informing HCI Design through Conversation Analysis",
url = "http://www.sciencedirect.com/science/article/pii/S0020737305801506",
volume = "35",
year = "1991",
}