Informing HCI Design through Conversation Analysis
by Michael A. Norman, Peter J. Thomas
Link
Reference:
Michael A. Norman, Peter J. Thomas, (1991), "Informing HCI Design through Conversation Analysis", International Journal of Man-Machine Studies, vol. 35, no. 2, pp. 235–250.
Bibtex Entry:
@ARTICLE{Norman1991,
  author = "Michael A. Norman and Peter J. Thomas", 
  doi = "10.1016/S0020-7373(05)80150-6", 
  keywords = "EMCA, Human-computer interaction, Design", 
  journal = "International Journal of Man-Machine Studies", 
  number = "2", 
  pages = "235–250", 
  title = "Informing HCI Design through Conversation Analysis", 
  url = "http://www.sciencedirect.com/science/article/pii/S0020737305801506", 
  volume = "35", 
  year = "1991", 
}