Decision-making in salesperson–customer interaction: Establishing a common ground for obtaining commitment
by Jarkko Niemi, Ellen Pullins, Timo Kaski
Link
Reference:
Jarkko Niemi, Ellen Pullins, Timo Kaski, (2021), "Decision-making in salesperson–customer interaction: Establishing a common ground for obtaining commitment", In Intersubjectivity in Action: Studies in language and social interaction (Jan Lindström, Ritva Laury, Anssi Peräkylä, Marja-Leena Sorjonen, eds.), Amsterdam, John Benjamins, pp. 163-181.
Bibtex Entry:
@INCOLLECTION{Niemi2021a,
  address = "Amsterdam", 
  author = "Jarkko Niemi, Ellen Pullins and Timo Kaski", 
  booktitle = "Intersubjectivity in Action: Studies in language and social interaction", 
  keywords = "EMCA, Conversation analysis, Intersubjectivity", 
  editor = "Jan Lindström, Ritva Laury, Anssi Peräkylä and Marja-Leena Sorjonen", 
  pages = "163-181", 
  publisher = "John Benjamins", 
  title = "Decision-making in salesperson–customer interaction: Establishing a common ground for obtaining commitment", 
  url = "https://www.jbe-platform.com/content/books/9789027259035-pbns.326.08nie", 
  year = "2021", 
}