by Shirley Näslund
Reference:
Shirley Näslund, (2016), "Tacit tango: The social framework of screen-focused silence in institutional telephone calls", Journal of Pragmatics, vol. 91, pp. 60–79.
Bibtex Entry:
@ARTICLE{Naeslund2016,
author = "Shirley Näslund",
doi = "10.1016/j.pragma.2015.10.008",
keywords = "EMCA, Institutional call, Screen, Silence, Participant framework, Involvement, Transitions",
journal = "Journal of Pragmatics",
pages = "60–79",
title = "Tacit tango: The social framework of screen-focused silence in institutional telephone calls",
url = "http://www.sciencedirect.com/science/article/pii/S0378216615003033",
volume = "91",
year = "2016",
}