Tacit tango: The social framework of screen-focused silence in institutional telephone calls
by Shirley Näslund
Reference:
Shirley Näslund, (2016), "Tacit tango: The social framework of screen-focused silence in institutional telephone calls", Journal of Pragmatics, vol. 91, pp. 60–79.
Bibtex Entry:
@ARTICLE{Naeslund2016,
  author = "Shirley Näslund", 
  doi = "10.1016/j.pragma.2015.10.008", 
  keywords = "EMCA, Institutional call, Screen, Silence, Participant framework, Involvement, Transitions", 
  journal = "Journal of Pragmatics", 
  pages = "60–79", 
  title = "Tacit tango: The social framework of screen-focused silence in institutional telephone calls", 
  url = "http://www.sciencedirect.com/science/article/pii/S0378216615003033", 
  volume = "91", 
  year = "2016", 
}