The impact of using computer decision-support software in primary care nurse-led telephone triage: Interactional dilemmas and conversational consequences
by Jamie Murdoch, Rebecca Barnes, Jillian Pooler, Valerie Lattimer, Emily Fletcher, John L. Campbell
Link
Reference:
Jamie Murdoch, Rebecca Barnes, Jillian Pooler, Valerie Lattimer, Emily Fletcher, John L. Campbell, (2015), "The impact of using computer decision-support software in primary care nurse-led telephone triage: Interactional dilemmas and conversational consequences", Social Science & Medicine, vol. 126, pp. 36–47.
Bibtex Entry:
@ARTICLE{Murdoch2015,
  author = "Jamie Murdoch, Rebecca Barnes, Jillian Pooler, Valerie Lattimer, Emily Fletcher and John L. Campbell", 
  doi = "10.1016/j.socscimed.2014.12.013", 
  keywords = "Telephone, Medical EMCA, Multimodality, Participation", 
  journal = "Social Science & Medicine", 
  pages = "36–47", 
  title = "The impact of using computer decision-support software in primary care nurse-led telephone triage: Interactional dilemmas and conversational consequences", 
  url = "http://www.sciencedirect.com/science/article/pii/S0277953614008107", 
  volume = "126", 
  year = "2015", 
}