Moving into interaction: social practices for initiating encounters at a help desk
by Kristian Mortensen, Spencer Hazel
Link
Reference:
Kristian Mortensen, Spencer Hazel, (2014), "Moving into interaction: social practices for initiating encounters at a help desk", Journal of Pragmatics, vol. 62, pp. 46–67.
Bibtex Entry:
@ARTICLE{Mortensen2014,
  author = "Kristian Mortensen and Spencer Hazel", 
  doi = "10.1016/j.pragma.2013.11.009", 
  keywords = "EMCA, Conversation Analysis, Institutional interaction, Multimodality", 
  journal = "Journal of Pragmatics", 
  pages = "46–67", 
  title = "Moving into interaction: social practices for initiating encounters at a help desk", 
  url = "https://www.sciencedirect.com/science/article/abs/pii/S0378216613002841", 
  volume = "62", 
  year = "2014", 
}